Privacy Policy

01 Introduction

This explains what we collect about you and why.

This Privacy Policy, effective September 2026, explains what personal data Trusthold collects, why we collect it, and how it's handled. Trusthold is operated by Trusthold Marketplace Limited, a company registered with the Corporate Affairs Commission of Nigeria, RC 9886434; "we," "us," and "Trusthold" mean the Platform itself.

02 Data We Collect

Your name, email, phone, transaction details, and anything you upload for a dispute. We never see your full card number.

2.1 Account data: your name, email address, and phone number.

2.2 Transaction data: the items, prices, and terms you agree to with another user, and the timeline of a transaction's progress.

2.3 Evidence you submit: item photos, shipping evidence, and unboxing videos submitted for a dispute.

2.4 Payment data: you pay by bank transfer. We record the name, bank and account number your transfer came from, so a refund can go back to that account.

2.5 Technical data: basic device and browser information, collected automatically for security and fraud prevention.

03 How We Collect It

Directly from you, when you sign up or use a transaction.

We collect data directly from you when you create an account or take part in a transaction, and automatically through system logs generated by your use of the Platform.

04 How We Use It

To run your transactions, notify you, resolve disputes, and stop fraud. Never for ads, never sold.

We use your data to run transactions between buyers and sellers, notify you about a transaction's status, review and resolve disputes, prevent fraud, and respond to support requests. We do not use your data to show you third-party ads, and we do not sell your personal data to anyone.

05 Who We Share It With

The other party sees your name and the deal, not your contact info. Resend helps us send emails.

5.1 The other party in your transaction sees what's needed to complete the deal, such as your name and the agreed item and price. They do not see your email or phone number unless you choose to share it directly.

5.2 Payments are held in the bank account of Trusthold Marketplace Limited.

5.3 Resend delivers our transactional emails on our behalf.

5.4 We may share data if required by law, or to protect the safety of our users or the integrity of the Platform.

06 Dispute Evidence

Only reviewed by a real person handling your specific dispute.

Photos and videos submitted for a dispute are reviewed by a human staff member resolving that specific dispute, and kept as part of that transaction's record. They are not shared outside the dispute review process except as described in section 5.

07 Where We Store It

On secure servers, encrypted in transit.

Account and transaction data is stored in a Postgres database hosted on Railway. Photos and dispute evidence are stored separately on Cloudflare R2. Data in transit between your device and Trusthold is encrypted.

08 How Long We Keep It

As long as needed for disputes and our own records.

We keep transaction records and dispute evidence for as long as needed to resolve any related disputes and meet our own recordkeeping obligations. If you close your account, we may retain records of completed transactions where that's reasonably necessary for dispute history, fraud prevention, or legal compliance.

09 Your Rights

You can update your info anytime, or email us to get a copy, correct it, or delete your account.

You can review and update your account information from your profile page at any time. To request a copy of your data, ask for a correction, or ask us to delete your account, contact support@trusthold.net. We aim to respond to reasonable requests as quickly as we can.

10 Children

Not for anyone under 18.

Trusthold is not intended for anyone under 18, and we do not knowingly collect data from anyone under that age.

11 Changes to This Policy

We might update this. New date posted here if we do.

We may update this Privacy Policy as Trusthold grows. Updates are posted on this page with a new effective date.

12 Contact

support@trusthold.net.

Questions about this Privacy Policy can be sent to support@trusthold.net.